Information Technology Service Desk Support when you need it most.
In this fast-paced, inter-connected era, organizations face a rapidly increasing volume of calls, and as their end user populations grows, technology is always changing. While you may be equipped to handle today’s call volume, is your team prepared if the number of daily calls doubles or triples?
PDS creates a scalable support model for organizations of all sizes, with an approach that seamlessly and transparently provides quick and easy access to experienced knowledgeable analysts. Our Midwest based; highly skilled analysts provide a superior customer experience while allowing your team to focus on more strategic initiatives. Whether its 24×7×365 or After-Hours calls, let PDS take care of your support.
Easy to Implement
Implementing support for your Help Desk can be quick and easy. With an experienced Project Team there will be less of a burden on you. PDS will focus on your needs by providing you with an easy to fill out checklist and support matrix. With an increased focus on training and knowledge gathering, PDS can provide a seamless transition of existing support by utilizing your tools, processes and procedures or start your new support off on the right foot by working with you to build and extensive knowledge-base and workflow. Our implementation process is scalable to fit the needs of your organization. Whether you are large or small, PDS can help.
- Ready to take calls in as little as 4 weeks
- PDS will utilize your tools and processes
- Well versed in Numerous Ticketing Systems which means less training
- Dedicated phone number
- Dedicated Project Manager
- Dedicated Client Services Manager
- Low Cost
- PDS has provided Service Desk managed support for almost 20 years to leading healthcare and corporate IT organizations across the country.
- We have extensive experience in supporting healthcare providers, including patient and clinical services.
- We help reduce the support costs by standardizing our processes.
- Our proven rigorous hiring and training process leads to quicker on-boarding.
- We support high call volumes without compromising the customer experience.