Managed Services
Concerned about the quality and cost of your first-level IT support? PDS can put your mind at ease with IT Service Desk solutions that are uniquely tailored to your specific needs and requirements.
Our knowledgeable analysts respond to calls and tickets to address common “core” technology issues: password resets, device issues and questions, email, common office software, and operating systems inquiries and more. Let us take the burden of call volumes away from your staff so they can focus on priority business and IT initiatives.
Common Challenges
- Overwhelming call volume resulting in lengthy wait times & high call abandonment rates
- Unsatisfied end users
- Service Desk staff is perpetually in on-board and re-train modes due to high staff attrition rates and ever-changing technologies
- Having to utilize application team members or other highly skilled IT staff to perform lower-value support tasks
Solution
PDS Midwest based Service Desk has over 20+ years of experience supporting healthcare provider and corporate organizations of all sizes. We combine an unparalleled amount of healthcare and corporate IT service delivery experience with a unique ability to deliver the value technology has to transform digital entities. We take an individualized approach with our clients, working with you to understand your organization and culture and develop a customized support-related plan that delights your end users and closes support gaps. We offer:
- Flexibility of Information Technology Service Desk Options
- Ability to scale up and down as volume requires
- Customizable Interactive Voice Response (IVR) system
- Consistency of performance and improved FCR and TTC times
- Language line available for multiple languages
Why PDS?
- PDS has provided Service Desk managed support for almost 20 years to leading healthcare and corporate IT organizations across the country
- Extensive experience in supporting healthcare providers, including patient and clinical services
- Help reduce the support costs by standardizing our processes
- Proven rigorous hiring and training process which leads to quicker on-boarding
- We support high call volumes without compromising the customer experience
