Managed Services
Are you able to provide your end users with the server support they need to be successful? Do they have the help they need when they need it to keep workflows moving forward?
Challenges
- Greater work demands on data center IT resources.
- Increased pressure to minimize downtime and ensure consistent 24x7x365 day availability.
- Significant workload increases for internal IT Service Desk analysts.
- High turn-over rate of skilled IT resources, tired of time-consuming repetitive tasks.
Solution
PDS Server Ensure provides a comprehensive suite of 24×7 monitoring and remediation services that can help you feel secure in the fact that your servers will remain functional for all your end users, allowing then to concentrate on running their own higher-level workflows. Below are some key server elements that we can manage for you.
Monitoring
Windows and Linux OS, Storage, Backup Jobs, Anti-Virus detections, Deployment, Updates, Hardware, Patch Status, Uptime, and Connectivity
Helping Hands
Alert response, Remediation, Vendor Engagement and Coordination, Changes within your environment.
Automation
Server or process restarts, Self-heal scripts, Deployments
Advanced EDR
Artificial Intelligence (AI) powered Anti-Virus, Malware, and Ransomware Protection
Asset Reporting
Comprehensive reporting of servers including, hardware, status, warranty, applications, server roles, MS Active Directory, remote connect sessions, and among many other attributes
Routine and out-of-band patching of the Operating System (OS), plus agreed upon industry standard applications
- Windows Server: Monthly
- Linux Server: Monthly
- Appliances and Virtual Hosts: Once a Year
Why PDS?
- Our experience matters. We have 100 years of combined of server support know-how and a highly certified team of technical professionals.
- Our many years of practical server knowledge allow us to move beyond ordinary recommendations and heighten the discussion to provide true thought leadership.
- We reduce cost, complexity, and risk.
- We have strong relationships with a broad range of server and compute partners.
- Our steadfast standard in everything we do, is that all our designs are business-aligned, risk-aware and completed taking a holistic view of our customers entire server and security framework.
- We are open to customizing a scalable support option for your unique requirements.
