Managed Services
As more users access technology at all hours of the day, organizations are challenged to provide a positive support experience. They need an experienced partner with a solid IT support structure and who understands the value of best practices in automation and task management.
Challenges
- Requirement requests are now for round the clock support.
- End user automation tasks often leads to a low adoption rate.
- Current high resource cost required to train and maintain an internal 24x7x365 day service desk.
- Prevailing high turn-over rate of skilled IT resources resulting in inconsistent support experiences.
Solution
Productivity Ensure provides clients with peace of mind that their internal information technology environment is pro-actively supported 24 hours a day, 7 days a week, 365 days a year so they can focus on providing their end users the best possible experience. We offer:
Monitoring
Windows and Mac OS, H/W, Backup Jobs, Anti-Virus detection, Deployment, Updates. Patch Status, Warranty Status, Asset Tracking
Advanced EDR
Artificial Intelligence (AI) powered Anti-Virus, Malware, and Ransomware Protection
Automation
S/W deployment, Policy changes/enforcement, Self-healing scripts
Device and User Management
Feature Update Management, GPO, InTune, AutoPilot, O365, MS Active Directory
Out of Band Patching
Critical Zero-Day exploits and identified CVE’s for covered OSs
Asset Reporting
Comprehensive reporting of endpoints including, hardware, status, warranty, applications, remote connect sessions, among many other attributes
Why PDS?
- Our experience matters. We have 100 years of combined business consulting knowledge.
- We employ an experienced and certified team of Midwest consulting professionals.
- Our many years of managed services experience allows us to move beyond ordinary recommendations and heighten the discussion to provide true thought leadership.
- We reduce cost, complexity, and risk.
- We have strong relationships with a broad range of technology partners.
- Our steadfast standard in everything we do, is that all our designs are business-aligned, risk-aware and completed taking a holistic view of our customers entire security framework.
- We are open to customizing a scalable productivity option for your unique requirements.
