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In our webinar series, we invite you to explore the hottest topics in IT for 2018

We’ll look at the biggest trends for 2018, the impact they’ll have on our organization, and how we can leverage them for success. Each segment in this series will look at a different area of our information systems. We’ll talk about emerging trends in each area, how they impact your organization and IT, and what you need to be doing about them now.

Up-Coming Webinars

More Webinars Coming Soon…

Past Webinars

09

Tuesday, May 22
11:00 am

Understanding Wisconsin’s $100M School Safety Grant and Digital Surveillance.

In this webinar we will help provide a better understanding of how private and public K-12 schools can access funding to implement advanced security solutions like video surveillance to create safer schools. For more than 20 years PDS has been a provider of products and services via contracts to the State of Wisconsin and we are hosting this webinar to help inform schools throughout the state on how to leverage and implement an advanced video surveillance solution. We’ll look at the options available to schools through the grant, discuss how digital video surveillance can play a powerful role in your school safety strategy, and walk you through what needs to be done to file a grant application before the June 8th deadline.

Special Webinar Offer

As a Wisconsin based IT solutions provider, PDS can help you design and implement a video solution that will provide a lasting impact on school safety and assist you in understanding the impact on your internal IT infrastructure. To help Wisconsin schools leverage these funds for Digital Video Surveillance solutions we have prepared a pre-configured bundled offering, referencing the NASPO Contract, designed to satisfy DOJ criteria for approval and priority processing.

Register Now for the live webinar or to receive a link to the recording.

Get details from the DOJ Grant Announcement

Download PDF

Bring Business and IT Together to Deliver Effective Access Governance

In today’s environment of increasing compliance regulations and security breaches, it’s never been more important to certify that employees have only appropriate access. The best people to make those decisions are the line of business managers who understand what an employee’s duties are and what access is required to do their jobs. Unfortunately for many business managers, the process is cumbersome or unclear, and sometimes it becomes tempting to simply “select all” and click approve to get the task off their to do list. From an IT perspective, if we are going to empower our business leaders to make effective certification decisions, then we need to bridge this gap and provide them with clear decision support in an easy to understand business-friendly interface.

In this webcast we will explain how leveraging an access governance solution can help your organization:

  • Enable your line of business staff to be an effective tool in enforcing a least privilege model
  • Identify exceptions and high-risk entitlements, such as SOD violations or orphan accounts
  • Reduce the amount of preparations required to demonstrate compliance

Join Angela Daniels, Consulting Principal from PDS and guests from Micro Focus, Rick Wagner, Director of Product Management for Identity Governance and Administration (IGA) and Jamie Manuel, Solution Strategist for IGA for this important webcast.

Introducing “Ticketing System as a Service”

Based on customer demand, PDS has launched a brand new offering allowing customers to leverage PDS’ technology platform for incident management within a help desk. PDS has been providing a 24×7 service desk since 2004 and has built a robust platform to allow us to meet the demands of customers across multiple industries, geographies, and employee sizes. Learn how PDS’ elite technology set can be leveraged with your support team.

Speaker: Greg Fliearman – Technical Principal Consultant at PDS

About Greg Fliearman

Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.

Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.

Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.

He can be reached at GFliearman@pdsit.net.

Is outsourcing portions of your help desk the right move for you?

IT Departments are constantly faced with the challenge of “build vs buy” when it comes to staffing certain aspects of the ITO.  There is no one right answer that fits everyone.  Listen to the PDS experts about specific customer examples of how they are considering building vs buying or taking on a hybrid approach.

Speaker: Greg Fliearman – Technical Principal Consultant at PDS

About Greg Fliearman

Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.

Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.

Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.

He can be reached at GFliearman@pdsit.net.

New application rollout? New OS? Special Projects? How to create a help desk support model for this.

There are times when you can predict dramatically increased help desk volume based on scheduled events.  This could be due to a new application, operating system, devices, product launch, or other special projects.  This might translate to 30-120 days of peek volumes of incidents coming into the help desk.  Hear from PDS about how organization can address these temporary needs without having to “staff up” for a short period of time.

Speaker: Greg Fliearman – Technical Principal Consultant at PDS

About Greg Fliearman

Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.

Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.

Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.

He can be reached at GFliearman@pdsit.net.

Datacenter Evolution

The ability to adapt to the quickly evolving needs of your business has forced everyone to evaluate their Data Center.  Being able to quickly scale environments, increase efficiency, predict costs and simplify management are paramount to success.  We will discuss the technologies and solutions that meet this challenge head on, and changing the face of the data center.

Speaker: Tim Williams – Enterprise Architect at PDS

About Tim Williams

Tim Williams is a PDS Solutions Architect with over a decade of progressive experience analyzing, designing and developing technology infrastructure in professional services and enterprise environments. A versatile architect, with a strong sense of initiative and ownership, he also an excellent communicator and trainer.

Creating a Flexible Help Desk Support Model when Incidents Fluctuate

While most organizations provide an SLA from their help desk, the SLA is based on an assumed volume of incidents initiated by end users. Because the Help Desks are staffed to this “average” volume, and deviation from that average yields different performance in relation to the SLA. With that, it’s becoming increasingly harder to guarantee and SLA and maintain end user satisfaction. Learn from the PDS experts about ways organizations are addressing this through flexible support programs that align to your help desk.

Speaker: Greg Fliearman – Technical Principal Consultant at PDS

About Greg Fliearman

Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.

Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.

Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.

He can be reached at GFliearman@pdsit.net.

It’s a 24x7 World – An Approach to After Hours Support

Workers today are more and more working outside of normal business hours.  Organizations need to be able to accommodate their employees in offering consistent support services regardless of what time of day they are working.  The challenge for must organizations today is building this organically usually is both expensive and challenging in committing to an SLA.  Learn about some practical approaches to extend your help desk to an elite 24×7 operation.

Speaker: Greg Fliearman – Technical Principal Consultant at PDS

About Greg Fliearman

Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.

Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.

Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.

He can be reached at GFliearman@pdsit.net.

FOR RENT: How DaaS and subscription based models are changing the end-user device market in 2018

The consumerization of IT has transformed not only the device types within an organization, but also the services required to configure, deploy, and support them. Additionally, IT business models are changing from physical purchases to subscriptions. Join PDS for a discussion on these industry changes and how PDS is supporting organizations’ transitions to a DaaS model.

Host: Jack MacKenzie – Regional Vice President at Sales at PDS
Speaker: Nick Wojciechowski – Principal Consultant – Digital Workspace at PDS

About Nick Wojciechowski

Nick Wojciechowski joined PDS in 2016 and currently serves as a Principal Consultant for the Digital Workspace offerings. Nick has spent the past sixteen years working in Information Technology and has held a variety of positions ranging from development to systems administration; and technical architecture to executive leadership. His current focus is the digital workspace and Nick is excited to help drive digital transformation efforts with PDS clients. He can be reached at nwojciechowski@pdsit.net.

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