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Free yourself up to focus on strategy with Epic Clinical Services

To better serve the needs of healthcare organizations PDS has combined forces with KLAS rated Healthcare IT consulting leader Pivot Point Consulting, a Vaco Company to provide a comprehensive suite of US-based solutions for healthcare support and managed services. The combined team will be based at our Managed Services Center of Excellence in Madison, WI in our 24,000 square foot facility housing 150+ member support team.

This partnership agreement brings together deeply experienced teams and strengthens both companies’ managed services capabilities to deliver a trusted, centralized solution for clinical Support for physicians and users like:

    • Epic Service Desk (L1, L2, L3)
    • Epic Reporting-as-a-Service
    • EpicCare Link Support

Why PDS & PivotPoint Consulting?

This partnership enables us to provide solutions that integrate trusted EHR specialists from both an application and advisory perspective into the patient experience toolkit – extending the value of investments organizations have made already and delivering even more.
– Chris Liburdi, Director Of Business Development, PDS

Why PDS Epic Clinical Service Desk?

Our comprehensive suite of services, delivered by a tightly integrated team, provides healthcare organizations with the best quality managed services — without compromising physician and patient quality. Our certified professionals free you up to focus on business transformation, system enhancement and optimization at a time where operational effectiveness really matters.

In addition to PDS’ dedicated support experts who manage 50,000+ interactions/month builds upon Pivot Point’s healthcare IT experience in implementing and optimizing EHR systems and providing clinical expertise.

FIRST CALL RESOLUTION
We increase your organization’s first call resolution for EHR-related issues and improve customer satisfaction for all providers, end‐users and patients.

COMPREHENSIVE COVERAGE
Our comprehensive suite of services, delivered by a tightly integrated team, provides healthcare organizations with the best quality support and managed services from a single partner.

RIGHT SKILL, RIGHT JOB
We manage the day-to-day maintenance of your enterprise healthcare application systems.

DEFRAGMENTATION
We increase your available project hours by removing task fragmentation and increasing your level of support.

BOTTOM LINE RESULTS
We decrease your operating expenses and improve outcomes by increasing resource utilization and clearly defining tasks so you get a better picture of your costs to operate and own your enterprise applications.

PDS Telehealth Support Team

Healthcare Support Experts

PDS has been helping transform healthcare organizations through technology for more than 30 years. Whether it’s supporting patients on your portal, taking over your internal help desk, providing support on telehealth, or just covering your next go-live, PDS has your back. PDS has the expertise to help you free your team, provide expert support, reduce your TCO, scale on demand, get back to healthcare.

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Contact the Epic Clinical Service Desk experts at 800-966-6090

DATA SHEET

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