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TechTrends: Patient Service Desk Support 2021 Trends

The COVID-19 pandemic has had a dramatic impact on healthcare and trends in how healthcare is delivered. What have been the significant changes and what should providers be doing to address these to ensure the quality of the clinical experience. In this PDS Tech Trends segment Sarah Griego, Sr. Director of Service Desk,  offers her insight into the healthcare support landscape and what providers should be thinking about related to Patient Service Desk Support in 2021.

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