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HP Notebook Computer Battery Safety Recall And Replacement Program

HP Notebook Computer Battery Safety Recall and Replacement Program

The program expanded in January 2017. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected.

Note: If you have already received a replacement battery, you are not affected by this expansion.

In January 2017, in cooperation with various government regulatory agencies, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Because these batteries pose a fire and burn hazard, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion.

Here is a list of HP laptops that pertain to PDS customers:

Please go to the HP Battery Recall website at:
http://www.hp.com/go/batteryprogram2016 to check if your battery is affected by this expanded recall program.

Check Your Battery:
Please go to the HP Battery Recall website to check if your battery is affected by the recall.

Additional Support:
If you have questions on the recall and replacement program please go to Contact Us on the HP program website or contact your PDS account director.