Product Consulting

Managing the business of IT

PDS Product Consultants have extensive experience in the end user technology space, helping customers find the best product fit for over 30 years. They have a strong understanding of the devices and platforms needed to allow employees and students to access their respective tools, applications, and business or education data, to collaborate and work productively. We keep the endpoints of customers installed, supported, and secure. We are an end-to-end lifecycle management company who can assist with end user devices at any point, from project configuration to asset retirement.

Client expects:

The Right Device for the Right Role

• A trusted partner who has a keen understanding of device roles and how to align product needs and timing with organization goals.
• Understanding of key device specifications.
• End User device lifecycle management by specific role.

Product Research

• A strong understanding of industry manufacturers and their offerings across healthcare, public sector, and corporate entities.
• Keep up with industry emerging trends.

Manufacturer Management

• Introduce new manufacturers as appropriate.
• Partner who maintains strong relationships with a broad range of end user manufacturer products, desktop, laptops, peripherals, and unique industry devices.
• Proactively keeps ahead of product manufacturers’ roadmaps and can position product supply accordingly.

Catalog Management

Device Role Management

• Appropriate warranties and support requirements
• Required accessories
• Appropriate lifecycle
• Service level requirements

Manufacturer Lifecycle Management

• New device qualification
• Accessory changes
• Configuration requirements (hardware & image)
• Transition management

Sourcing & Procurement Management Services

Supply Chain Asset Management

• Forecasting
• Warehouse Management
• Deployment/Roll out Project control
• Logistical requirements and status

Order/Asset Management

• Order and configuration validation
• Open order review
• Support /SLAs
• Delivery management

Client Engagement

• Schedules consistent meetings, product updates & Asset Lifecycle Management Discussion
• Product road map discussions
• Design and Implementation Services
  • Desk/client -site support services (previous – resource planning)
    • Product Validation – Install, Move, Add, Change (IMAC) services, maintenance support/SLAs, Asset Disposal/Retirement
    • Consulting
    • Staffing
• Budgeting
• Reporting