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Managed server services to ensure your infrastructure is safe and sound.

Networks are complex and touch every facet of your organization. Monitoring this critical component of your infrastructure is key to ensure the smooth running of your operations. The sooner you can know there is an issue, the faster you will be able to remediate and get all users back up and running. Often, your network is your business. You need a partner on your side to help you remain in control.

The Challenge

Greater work demands are being placed on every data center environment which places severe pressure on server infrastructures. Minimizing downtime to ensure a basic level of compute is always available to your end users is critical to the success of your organization. From the office of your CEO to the manufacturing floor, doctor’s office or classroom, servers need to be up and flawlessly running 24 x 7, 365 days a year. Failure to provide this level of availability is no longer an option.

Why PDS?

For more than 30 years PDS has been helping organizations evolve IT – from ideation to transformation.

PDS can help.

PDS Server Ensure provides you with a comprehensive suite of 24×7 monitoring and alert services that can help you feel secure in the fact that your servers will remain functional for all your end users so they can concentrate on running their own workflows. Below are some key server elements that PDS can manage for you.

IT Managed Services Experts

Free yourself to make the right decisions for your organization. While you’re planning, building and leading, we’ll make sure the tools you’re using are present, accounted for and in perfect working order. PDS manages your environment from top to bottom offering a flexible and scalable solution to meet your organization’s evolving IT Infrastructure needs.

ServerENSURE ESSENTIALS

Monitoring

  • Windows and Linux OS, Storage, Backup Jobs, Hardware, Patch Status, Uptime & connectivity, Anti-Virus (Detections, deployment, updates)

Event Alerts

  • Sent to Client for triage and remediation
  • PRO: Sent to PDS for triage and remediation

Automation Tasks

  • Server or process restarts
  • Self-heal scripts triggered by monitoring events

Advanced End Point Protection

  • Response Anti-Virus
  • Malware & Ransomware
  • Intrusion Protection

Routine patching of the OS

  • Including agreed upon industry standard applications
  • Windows Server: Monthly
  • Linux Server: Monthly
  • Appliances and Virtual Hosts: Once a Year

Out of Band Patching

  • Patching for critical 0-day exploits and identified CVE’s for covered OS’s

PROFESSIONAL

  • Out of band patching for critical 0-day exploits for covered apps
  • Triaging of monitoring events
  • Diagnosis and Remediation of incidents
  • Vendor engagement and coordination
  • Minor Configuration changes

PREMIUM

Major Changes – 1 hour per device, max of 20 hours a month and changes defined as changes requiring more than an hour of planning, design, and implementation or results in a material change of the supported environment

PDS Managed IT Core (included in all packages) Essentials Professional Premium
24x7x365 Device Monitoring and Alerting
Access to PDS Experts for Consultation
Asset Inventory of managed items
Reporting Portal
Regular cadence for operation reviews and recommendations
Automation Tasks such as server or process restarts, and self-heal scripts
Onboarding Workshop to Create Custom Service Desk Procedures X
Alert Triage and Response X
8×5 Expert to Expert Support X
Vendor Engagement and coordination X
Diagnosis and Remediation of incidents and events X
Minor Changes X
Major Changes X X
Server Ensure Package Essentials Professional Premium
Monitoring of server OS, hardware, AV, and resources
Monthly Patching + On-Demand patching for out-of-band CVE’s
Advanced NextGen AI powered AV powered by SentinelOne
Solarwinds Backup X X

PDS 24x7 Service Desk

Augment your managed network with 24×7 help desk support. PDS creates a scalable support model for organizations of all sizes, with an approach that seamlessly and transparently provides quick and easy access to knowledgeable analysts. Our Midwest based, highly skilled team provides a superior experience while allowing your team to focus on more strategic initiatives.

  • 24x7x365 Service Desk
  • Operates as your Network Operations Center (NOC)
  • Provides a path to Expert to Expert support channel

Learn More

Want to talk to the Managed Services experts at PDS? Contact us now to start a conversation about Managed Network in your environment?

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