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PDS + Pivot Point Consulting Partnership - Delivering US-based solutions for healthcare support and managed services.

Given the pace of technological change, IT upgrades, optimization, maintenance and support can be difficult, expensive and strain often already over-leveraged resources—which prevents them from focusing on higher value activities.

To better serve the needs of healthcare organizations PDS has combined forces with KLAS rated Healthcare IT consulting leader Pivot Point Consulting, a Vaco Company to provide a comprehensive suite of US-based solutions for healthcare support and managed services. The combined team will be based at our Managed Services Center of Excellence in Madison, WI in our 24,000 square foot facility housing 150+ member support team.

PDS and PivotPoint Consulting Leaders

This partnership agreement brings together deeply experienced teams and strengthens both companies’ managed services capabilities to deliver a trusted, centralized solution for:

Application Managed Services

  • Application Management/Monitoring (T1-T2+)
  • Upgrades
  • Reporting
  • Security
  • Testing

Infrastructure Managed Services

  • Monitoring
  • Patching
  • Event Management
  • Upgrades

Healthcare Support Services

Subscription Services

  • EHR
  • ERP
  • CRM
  • Legacy Systems

Our comprehensive suite of services, delivered by a tightly integrated team, provides healthcare organizations with the best quality managed services without compromising physician and patient quality. Our certified professionals free up health systems to focus on business transformation, system enhancement and optimization at a time where operational effectiveness really matters.

Rachel Marano
Managing Partner & Co-Founder
Pivot Point Consulting

PDS Telehealth Support Team

The Impact

COMPREHENSIVE COVERAGE
Our comprehensive suite of services, delivered by a tightly integrated team, provides healthcare organizations with the best quality support and managed services from a single partner.

FIRST CALL RESOLUTION.
We increase your organization’s first call resolution for EHR-related issues and improve customer satisfaction for all providers, end‐users and patients.

RIGHT SKILL, RIGHT JOB.
We manage the day-to-day maintenance of your enterprise healthcare application systems.

DEFRAGMENTATION.
We increase your available project hours by removing task fragmentation and increasing your level of support.

BOTTOM LINE RESULTS.
We decrease your operating expenses and improve outcomes by increasing resource utilization and clearly defining tasks so you get a better picture of your costs to operate and own your enterprise applications.

This Pivot Point Consulting Partnership enables us to provide solutions that integrate trusted EHR specialists from both an application and advisory perspective into the patient experience toolkit – extending the value of investments organizations have made already and delivering even more.

Greg Fliearman
Principal Consultant
PDS

Healthcare Support Experts

PDS has been helping transform healthcare organizations through technology for more than 30 years. Whether it’s supporting patients on your portal, taking over your internal help desk, providing support on telehealth, or just covering your next go-live, PDS has your back. PDS has the expertise to help you free your team, provide expert support, reduce your TCO, scale on demand, get back to healthcare.

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Want to see how PDS and PivotPoint can work for your organization? Contact us now to start a conversation about support and managed services in your environment.

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