Managed network services to ensure you are always connected.
Networks are complex and touch every facet of your organization. Monitoring this critical component of your infrastructure is key to ensure the smooth running of your operations. The sooner you can know there is an issue, the faster you will be able to remediate and get all users back up and running. Often, your network is your business. You need a partner on your side to help you remain in control.
The current pandemic has forced many changes onto the way we live and work. Many organizations across all industries are making changes to support their employees in this new era while providing a safe working environment and helping their end users maintain a high level of productivity.
This new work mode presents new requirements; maintain availability of their mission critical applications, keeping remote workers communicating at all hours of the day and night, and safeguarding organizations from potential security breaches. The current drive towards working remote, greatly expands the need for a solid partner to keep a close eye on one of your most valuable IT infrastructure assets, your corporate network.
For more than 30 years PDS has been helping organizations evolve IT – from ideation to transformation.
PDS can help.
PDS Network Ensure provides you with a comprehensive suite of 24×7 monitoring and alert services that can help you feel secure in the fact that your network will remain up and running for all your end users so they can concentrate on running their own lie of businesses. In the event of a network failure, our highly technical and certified network resources will help you work towards a resolution. Below are some key network elements that PDS can manage for you.
IT Managed Services Experts
Free yourself to make the right decisions for your organization. While you’re planning, building and leading, we’ll make sure the tools you’re using are present, accounted for and in perfect working order. PDS manages your environment from top to bottom offering a flexible and scalable solution to meet your organization’s evolving IT Infrastructure needs.
Network ENSURE includes Monitoring of Router, Switch, Firewall, AP Controller
- WAN status and bandwidth
- Device Connectivity
- Interface Bandwidth
- Up Time
- Hardware Utilization
- Configuration changes
- Event Alerts
- Once a year regular device patching
- Out-of-band patching for critical Zero-day Common Vulnerabilities and Exposures (CVE)
- Automated device configuration detection and backup
- Configuration restores
- Diagnosis and Remediation of incidents and events
- Vendor engagement and coordination
- Minor Configuration changes
(Configuration changes taking less than 1 hour of planning and implementation and which do not materially change the supported environment.)
- Major Changes (1 hour per device, max of 20 hours per month
- Changes requiring more than an hour of planning, design, and implementation or results in a material change of the supported environment.
|PDS Managed IT Core (included in all packages)||Essentials||Professional||Premium|
|24x7x365 Device Monitoring and Alerting||✔||✔||✔|
|Access to PDS Experts for Consultation||✔||✔||✔|
|Asset Inventory of managed items||✔||✔||✔|
|Regular cadence for operation reviews and recommendations||✔||✔||✔|
|Automation Tasks such as server or process restarts, and self-heal scripts||✔||✔||✔|
|Onboarding Workshop to Create Custom Service Desk Procedures||X||✔||✔|
|Alert Triage and Response||X||✔||✔|
|8×5 Expert to Expert Support||X||✔||✔|
|Vendor Engagement and coordination||X||✔||✔|
|Diagnosis and Remediation of incidents and events||X||✔||✔|
|Network Ensure Package||Essentials||Professional||Premium|
|Monitoring of Router, Switch, Firewall, AP Controller||✔||✔||✔|
|Yearly Patching + On-Demand patching for out-of-band CVE’s||✔||✔||✔|
|Real Time Configuration backups||✔||✔||✔|
|Access to our Network Device Remote Management platform||X||✔||✔|
PDS 24x7 Service Desk
Augment your managed network with 24×7 help desk support. PDS creates a scalable support model for organizations of all sizes, with an approach that seamlessly and transparently provides quick and easy access to knowledgeable analysts. Our Midwest based, highly skilled team provides a superior experience while allowing your team to focus on more strategic initiatives.
- 24x7x365 Service Desk
- Operates as your Network Operations Center (NOC)
- Provides a path to Expert to Expert support channel