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How do you manage Microsoft 365 to enable digital transformation?

As cloud capabilities transform the way companies work in fundamental ways, they need comprehensive solutions designed for a digitally transforming world. Microsoft 365 is a comprehensive, intelligent solution, with tools designed to foster creativity, build teamwork, and simplify security across the enterprise. Microsoft 365 brings together Office 365, Windows 10, and Enterprise Mobility + Security to deliver a complete, intelligent, and secure solution that empowers your organization with best-in-class Office apps, intelligent cloud services, and advanced security. How does Microsoft 365 enable digital transformation, and how will you manage it?

The Challenge

The Microsoft’s platform has become the backbone of many organizations and their business operations. Organizations rely on it for cloud storage, mobility, collaboration, communication and core business applications. The adoption of Microsoft 365 brings a suite of new functionality, connectivity, and efficiency features, but like anything it brings maintenance and monitoring responsibilities to ensure it’s fully operational and secure 24x7x365. Management of these systems like routine updates, patching, back ups, and up-time monitoring can take members of your IT team off mission critical tasks, and neglecting them can create security vulnerabilities, and result in outages and serious data losses.

PDS can help.

PDS Microsoft 365 ENSURE provides you with a comprehensive suite of 24×7 administration, monitoring, alert, and backup services that ensure that your Microsoft 365 resources will remain up and running for end users, and that your information and systems are safe. In the event of a an issue, our team of certified technical resources will help you work towards a resolution. Below are some of the key ways PDS can help manage you Microsoft 365 environment for you.

IT Managed Services Experts

Free yourself to make the right decisions for your organization. While you’re planning, building and leading, we’ll make sure the tools you’re using are present, accounted for and in perfect working order. PDS manages your environment from top to bottom offering a flexible and scalable solution to meet your organization’s evolving IT Infrastructure needs.

PDS Managed Microsoft 365 Offers

  • Cloud to Cloud Microsoft 365 Backup (powered by Veeam)
  • Backup Targets
    • Microsoft 365 Mailboxes
    • Microsoft OneDrive
    • Microsoft Sharepoint
  • Retention Policy:
    • Unlimited Storage
    • Unlimited Retention
  • Monitoring
    • Backup Jobs
    • Restore Jobs
    • Space Utilization
  • Event Alerts Sent to PDS for Triage & Remediation
  • PDS Administration & Configuration
  • Portal Access for Self-Service Restores
PDS Managed IT Core (included in all packages) Essentials Professional Premium
24x7x365 Device Monitoring and Alerting
Access to PDS Experts for Consultation
Asset Inventory of managed items
Reporting Portal
Regular cadence for operation reviews and recommendations
Automation Tasks such as server or process restarts, and self-heal scripts
Onboarding Workshop to Create Custom Service Desk Procedures X
Alert Triage and Response X
8×5 Expert to Expert Support X
Vendor Engagement and coordination X
Diagnosis and Remediation of incidents and events X
Minor Changes X
Major Changes X X
Microsoft 365 Ensure Package Essentials Professional Premium
License Procurement, User Provision/Deprovision
Vendor Engagement and Management
Level 1 Remediation Expert 2 Expert 30 min / call
Level 2 Remediation Expert 2 Expert X
Level 3 Remediation Expert 2 Expert X X X
End User Support Add On Add On Add On
Online End User Training *45 days * 45 days
License Usage Reporting X
Best Practice Implementation X
Regular Configuration Review and Analysis / Health Checks / New Feature Review X
Backup Services (Mailbox, Sharepoint, OneDrive, Teams)** 1GB 10GB 20GB
Microsoft 365 Protect (Advanced monitoring, alerting, and management) X
Spam and Email Security solution with PDS monitoring, tuning, and management X ATP 1 ATP 2
Spam Campaign Testing X X
InTune Management *** Add On Add On
Minor Changes X
Major Changes (up to 8 hours) X X
Projects X X X

*45 day access to eLearning is included with new service. Must be activated within 1 year of initial license purchase

**Storage is provided per user and pooled across your organization. Additional storage is available for purchase. Teams support is coming soon


***InTune Management
Provision/Deprovision Devices into InTune
Policy Add, Changes, Deletions
Application Approval Management
InTune Platform Support
InTune Compliance Reporting/Monitoring
Lost/Stolen Device Response

Requires proper InTune licensing to be purchased

Excludes device or end user support

PDS 24x7 Service Desk

Augment your managed services with 24×7 help desk support. PDS creates a scalable support model for organizations of all sizes, with an approach that seamlessly and transparently provides quick and easy access to knowledgeable analysts. Our Midwest based, highly skilled team provides a superior experience while allowing your team to focus on more strategic initiatives.

  • 24x7x365 Service Desk
  • Operates as your Network Operations Center (NOC)
  • Provides a path to Expert to Expert support channel

Learn More

Want to talk to the Managed Services experts at PDS? Contact us now to start a conversation about Managed Network in your environment?


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