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NOTICE : PDS is being proactive in our response to the COVID-19 situation. For information on what we’re doing, industry resources, and ways we can help visit our COVID-19 Resource Center

PDS offers a suite of support solutions that provide your users and patients seamless support they need.

Whether it’s supporting patients on your portal, taking over your internal help desk, or just covering your next go-live, PDS has your back. Free your team, provide expert support, scale on demand, get back to healthcare.

Healthcare Help Desk

Ensure your users are always covered with a fully scalable 24/7 outsourced help desk made of a team of expert analysts located right here in Madison, Wisconsin. We’re ready to take calls in as little as 4 weeks and can utilize your tools and processes. Fully outsource your team or use us to cover after hours or supplement during peak demand.

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Patient Technical Support

Patient engagement continues to be a priority as today’s healthcare organizations focus on patient experience, and as patient support volumes continue to grow. Is your team prepared to support your patient? PDS offers a scalable offering that specializes in supporting patient technologies (Patient Portal, MyChart, Mobile, Wearable, Bill Pay, Telehealth) and ensures a seamless, quality support experience for you patients.

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Epic Clinical Service Desk

Supporting users on your EMR is essential in helping your clinical team in providing quality healthcare. PDS can supplement your EMR support by taking the burden of level-1 and support triage off your IT team. We offer a flexible solution that can take over on-going level-1 support or just cover high-demand times like your next go-live.

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By The Numbers

0%
seamless experience for your users
0
support calls taken annually
0Million
patients supported nationwide since 2008
0%
of the calls answered in 60 seconds or less
0%
of calls are resolved on first call
<0%
turnover rate on our team of dedicated career service desk analysts
0+
years of experience

Expert Support

PDS has provided healthcare support services for over 20 years across the country. We have the healthcare specific expertise to give you confidence that your users are always supported. Our HIPAA trained support team consists of on-shore expert analysts with an average of 10 years of experience. We are the gold standard for outsourced IT support.

Easy to Implement

We are healthcare support experts, and can guide you every step of the way. Our training process is quick and scalable to fit your needs. Whether your organization is large or small, PDS can help. You get:

  • A team ready to take calls in as little as 4 weeks
  • A dedicated phone number
  • A dedicated project manager

Flexible, Scalable, Cost-Effective Coverage

Support needs can vary for each organization, for each implementation, and can fluctuate throughout. Our customized support strategy is always on and we can tailor fit a solution that meets your needs and budget.

  • 24/7 support
  • Flexible coverage windows
  • Short-term engagement options
  • Visibility and accountability through frequent reporting

Experience with Multiple Ticketing Systems

Thanks to our broad client base, we have gained extensive experience in both standard and custom ticketing environments and have supported organizations of all sizes. We will fit your environment.

How much is basic support costing you? Use the Helpdesk TCO Calculator to find out.

Healthcare Support Resources

Whether it’s supporting patients on your portal, taking over your internal help desk, or just covering your next go-live, PDS has your back. Free your team, provide expert support, reduce your TCO, scale on demand, get back to healthcare. Contact us to learn more.

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