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Healthcare organizations driving towards reimbursements dollars and better patient engagement are providing patients with the ability to view, download and transmit their health information through online patient portals but may not have the time or resources to support patients on a consistent basis. Proper support is critical to the ongoing success and growth of the Patient Portal and patient engagement.

Your organization’s Patient Portal experience can be enhanced by having a sound, scalable support strategy that provides quick and easy access to friendly and knowledgeable analysts. PDS has been providing superior Patient Portal Support services nationwide for over 15 years to many leading healthcare organizations, allowing the healthcare organizations to focus on growth and expansion of online services for their patients.

  • HIPAA-trained analysts with experience supporting multiple patient portal platforms
  • Transparent service – an extension of your current services and team
  • First call resolution rate above 95%
  • Quick response to process changes with no upcharge
  • Problem management – reduces call volume and increases patient satisfaction
  • Customized tools and knowledge base
  • No training or hiring costs
  • 24/7 accessibility at no additional cost

Learn more about our specialized Epic MyChart Support Services

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