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Improve engagement with Patient Technical Help Desk Services.

Today’s healthcare organizations face a rapidly increasing volume of Patient Technical Help Desk request as the number of applications, devices, and patient user populations grow.

Is your team prepared if the number of daily support requests double or triple?

Proper support is critical in the effort to provide valuable patient engagement, but as the number of applications, devices, and users grow, supporting patients can easily overwhelm your internal IT team and prevent them from supporting physicians, clinicians and other users. Managing this patient technical support services internally can impact quality, cost efficiency, and productivity. Here’s how:

1. The Quality

Patient support takes expertise to ensure users and patients get the accurate and timely support they need.

2. The Distraction

Password resets, navigation issues, and other support needs can keep skilled resources off of mission-critical IT work.

3. The cost

Hiring and managing full and part-time support teams to cover support is expensive and inefficient.

PDS Patient Help Desk Services

You need a scalable and agile support organization to assist the shifting needs of patients and their use of technologies across time, locations and generations. PDS creates a scalable support model for healthcare organizations of all sizes, with an approach that seamlessly and transparently provides quick and easy access to knowledgeable analysts. Our Midwest-based, highly-skilled team provides a superior patient support experience while allowing your organization to focus on growth and expansion of online services. Here are some areas PDS can help support you patients:

Support Area

  • Mobile Application
  • Patient Portal
    (Access, Bill Pay, Doctor Search, Learning Management System)
  • Personal Health Devices
    (Wearables, Blood Pressure Cuff, Smart Scales)
  • Telehealth
    (Video Consultation)

Engagement Channels

  • Phone
  • Email
  • Chat
  • Text

Timeframe

  • 24/7
  • Afterhours
  • Overflow
  • Go-live

Learn more about our specialized Epic MyChart Support Services

Specialized Patient Support Partner

For more than a decade, PDS has been providing Patient Technical Support to leading healthcare organizations nationwide. We have the healthcare specific experience to provide specialized patient support on all your platforms and applications, that align with your tools and processes. Together we can engage patients with seamless, compliant, stateside technical support.

24/7/365 Patient Technical Support

30% of patient support calls come after hours – If your patient technologies are always on, then so should your support. PDS has scalable options to support your patient 24/7/365, and ensure support in times of high demand.

Expert Technical Support

Over 95% first call resolution rate, and we can be ready to take your calls in as little as four weeks.

Can a support partner help improve patient engagement? Read the case study to find out.

Epic MyChart Support Case Study

To learn more about PDS Patient Technical Support services, contact the Healthcare Technologies team at 800-966-6090 or teamhealthcare@pdsit.net