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Your EMR has become the heart and brain of your organization, and are essential to all critical functions. Making sure your EMR is fully equipped and supported is essential to ensuring your organization has the tools it needs to drive better healthcare outcomes.

PDS offers a full suite of products and services to ensure that you have all the technology you need, and your patients and users are always supported.

EMR Go Live
Your EMR go-live is the pinnacle of any implementation, and supporting users through this phase is a key part of the success of the project. This can be a fast-paced, chaotic time that places an especially demanding schedule and user support requirements on busy project teams. This either distracts your project team from mission critical tasks, or your users receive insufficient support, or you add the cost and complexity of hiring and managing a temporary support team. You need a partner that has expertise in EMR go-live support to ensure quality support for your users and to save your team precious time and money.

  • Ongoing Level 1 EMR Support
  • Ongoing Support/Service Desk
  • Multi-Ticketing System Support
  • 24×7
  • Detailed Analytics and Reports

Patient Portal Support

  • Meaningful Use Compliance
  • 24×7 Patient Support
  • Multi-Platform Support

Service Desk

  • US based
  • 24×7 User Support
  • Temporary Support
  • Overflow Support
  • Technology Support
  • After Hour Support

Technology

  • End User Technology
  • Consulting & Design for Compatibility and User Experience
  • Compatibility
  • Testing
  • Selection Process
  • Procurement
  • Installation

Enterprise Technology

  • Consulting on EMR Requirements for Server, Storage, Network and Virtual Technology
  • Design Enterprise Platform
  • Configuration and Installation
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