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Managed network services to ensure you are always connected.

The Challenge

Your organization now depends on information systems like your servers, storage, networking, cloud services, and applications for all core business operations. All these systems require routine management, maintenance, and monitoring to ensure that they’re fully functional, and secure. Routine management can be a constant burden for IT teams, and can be a constant distraction from mission critical tasks.

PDS can help.

PDS has designed a way to maximize automation and minimize business interruptions. With comprehensive package of IT Managed Services with proactive monitoring, management, and maintenance of all your critical IT systems, you can rest assured that the systems will be fine-tuned and running smoothly. PDS Business ENSURE is a full-service, 360 degree managed service offering that lets the experts at PDS take the burden of all routine management of your IT systems and allows you to get back to strategic goals.

Why PDS?

For more than 30 years PDS has been helping organizations evolve IT – from ideation to transformation.

IT Managed Services Experts

Free yourself to make the right decisions for your organization. While you’re planning, building and leading, we’ll make sure the tools you’re using are present, accounted for and in perfect working order. PDS manages your environment from top to bottom offering a flexible and scalable solution to meet your organization’s evolving IT Infrastructure needs.

PDS Business ENSURE Managed Services Include:

Operations: Keep your Business Running 

TSP 

8×5 Expert to Expert Support 

✔ 

24x7x365 Monitoring and Response 

 

Device Monitor | Triage | Response 

 

Vendor Engagement 

 

Recurring Patching 

 

Issue Remediation 

 

Minor Changes 

 

Device and OS Administration 

 

Out-of-Band emergency patching for 0-days 

 

Network Configuration Backup 

 

Server and Workstation Backup Management 

 

Server and Workstation Backup Solution 

 

24x7x365 End User Help Desk 

 

Major Changes 

 

Security: Keep Your Business Protected  TSP 
Credential Leak Monitoring 

 

Network Configuration Change Monitoring 

 

Advanced NextGen AI powered AV for Server and Workstation 

 

End User Security Training 

 

Mobile Device Management 

 

Ransomware Response Planning 

 

Cloud Services: Keep Your Business Productive 

TSP 

Microsoft 365 Cloud Solution Provider (CSP) Management 

 

Microsoft 365 Base Licensing 

 

InTune MDM Management 

 

Microsoft 365 Spam and Security Solution 

 

Microsoft 365 Backup (10GB per user) 

 

Microsoft 365 Online Training 

 

Microsoft 365 Protect (Advanced monitoring, alerting, and management) 

 

Advantage: Enabling the Privilege of Focus 

TSP 

Access to PDS Experts for Consultation and Project Planning 

 

Asset Inventory 

 

Dynamic Documentation Access 

 

Reporting Portal 

 

Regular cadence for operation reviews and recommendations  

 

Onboarding Workshop to Create Custom Service Desk Procedures 

 

Dedicated Support Paths (Contact Center Reporting) 

 

Yearly Deep Environmental Assessments and Recommendations (vCIO) 

 

Unlimited Servers 

 

Unlimited Networking Devices 

 

Unlimited End User Devices 

 

Unlimited Support 

 

Subscription Unit  Per User 

PDS 24x7 Service Desk

Augment your managed services with 24×7 help desk support. PDS creates a scalable support model for organizations of all sizes, with an approach that seamlessly and transparently provides quick and easy access to knowledgeable analysts. Our Midwest based, highly skilled team provides a superior experience while allowing your team to focus on more strategic initiatives.

  • 24x7x365 Service Desk
  • Operates as your Network Operations Center (NOC)
  • Provides a path to Expert to Expert support channel

Learn More

Want to talk to the Managed Services experts at PDS? Contact us now to start a conversation.

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