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Webinar: It’s a 24×7 World – An Approach to After Hours Support
February 16, 2018 @ 11:00 AM - 11:30 AM
Workers today are more and more working outside of normal business hours. Organizations need to be able to accommodate their employees in offering consistent support services regardless of what time of day they are working. The challenge for must organizations today is building this organically usually is both expensive and challenging in committing to an SLA. Learn about some practical approaches to extend your help desk to an elite 24×7 operation.
Speaker: Greg Fliearman – Technical Principal Consultant at PDS
Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.
Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.
Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.
He can be reached at GFliearman@pdsit.net.