In our webinar series, we invite you to explore the hottest topics in IT for 2018
We’ll look at the biggest trends for 2018, the impact they’ll have on our organization, and how we can leverage them for success. Our highly skill engineers and SMEs will be your guide as we look at topics like:
- Data Center Evolution
- Managed Services
- Bring Business and IT Together to Deliver Effective Access Governance
- Innovative Inventory Processes
- Reactive Support
- Digital Infrastructure – acquisition, consumable or a mix
- HPE Gen 10
Each segment in this series will look at a different area of our information systems. We’ll talk about emerging trends in each area, how they impact your organization and IT, and what you need to be doing about them now.
Friday, March 2, 2018 at 11:00 am
Creating a Flexible Help Desk Support Model when Incidents Fluctuate
Tuesday, March 6, 2018 at 11:00 am
Friday, March 16, 2018 at 11:00 am
New application rollout? New OS? Special Projects? How to create a help desk support model for this.
Friday, March 30, 2018 at 11:00 am
Is outsourcing portions of your help desk the right move for you?
Friday, April 13, 2018 at 11:00 am
Introducing “Ticketing System as a Service”
Friday, February 16
It’s a 24x7 World – An Approach to After Hours Support
Workers today are more and more working outside of normal business hours. Organizations need to be able to accommodate their employees in offering consistent support services regardless of what time of day they are working. The challenge for must organizations today is building this organically usually is both expensive and challenging in committing to an SLA. Learn about some practical approaches to extend your help desk to an elite 24×7 operation.
Speaker: Greg Fliearman – Technical Principal Consultant at PDS
About Greg Fliearman
Greg began his 20+ year IT career in the United States Marine Corps, where he developed the operational understanding needed to solve complex situations leveraging various technologies. This foundation benefited his later work developing, operating, and managing IT solutions for a variety of industries.
Greg is responsible for guiding various aspects of the PDS Service Operations organization to create cost effective ways to aid customers with achieving their essential business outcomes.
Prior to joining PDS, Greg worked with a national Enterprise IT Managed Services company, as the Customer Service Manager for the Central United States.
He can be reached at GFliearman@pdsit.net.
Tuesday, January 30
FOR RENT: How DaaS and subscription based models are changing the end-user device market in 2018
The consumerization of IT has transformed not only the device types within an organization, but also the services required to configure, deploy, and support them. Additionally, IT business models are changing from physical purchases to subscriptions. Join PDS for a discussion on these industry changes and how PDS is supporting organizations’ transitions to a DaaS model.
Host: Jack MacKenzie – Regional Vice President at Sales at PDS
Speaker: Nick Wojciechowski – Principal Consultant – Digital Workspace at PDS
About Nick Wojciechowski
Nick Wojciechowski joined PDS in 2016 and currently serves as a Principal Consultant for the Digital Workspace offerings. Nick has spent the past sixteen years working in Information Technology and has held a variety of positions ranging from development to systems administration; and technical architecture to executive leadership. His current focus is the digital workspace and Nick is excited to help drive digital transformation efforts with PDS clients. He can be reached at firstname.lastname@example.org.